DAN PICKETT

Lead development, innovation, and administration initiatives in design and support of infrastructure systems, software, and solutions that align with enterprise business needs.

Key Achievements

• T-SQL
• Reduced warehouse staff support calls by 95% by consolidating mobile device management and maintaining a standard build configuration.
• Enhanced local support desk operations by merging a SharePoint site and building a digital repository for support requests, project files, product manuals, user guides, and knowledge base documents.
• Designed and implemented system upgrade deployment procedures and configuration adjustments.

Lead development, innovation, and administration initiatives in design and support of infrastructure systems, software, and solutions that align with enterprise business needs.

Key Achievements

• Proactively assumed responsibility for SCCM administrator in absence of one.
• Implemented compliance policies and baseline configurations to standardize desk top environment.
• Introduced complex reporting and data mining strategies utilizing SQL queries.
• Engineering virtual lab, using HyperV, to quickly test deployments, updates, and imaging tasks.

Strategized and Incorporated business priorities with a focus to serve customers and corporate clients. Produced graphic design, SEO optimization, social media marketing, and full stack web development utilities to cater 360-degree needs of corporate client. Delivered various customized services that includes hardware and software upgrading, data migrations, virus/malware removal, and customer training. Accommodated corporate client with business administration facilities of inventory management, data mining and statistical analytical insights.

Key Achievements

• Revamped outlook of business client; provided logo designing, website development, and branding facilities for various forms.
• Delivered onsite and remote services for multiple devices ranging from computers, tablets, mobiles, point-of-sale systems, Network Attached Storage (NAS), and printers.

Extended advanced technical support for multi-platforms, endpoint systems, telecommunications, and client service system. Oversaw software application life cycle of Microsoft Office and Adobe Acrobat. Developed and executed system configuration and software installation packages through SCCM. Designed software configuration baselines to ensure adherence to DISA-mandate guidelines.

Key Achievements

• Skillfully completed data migration process as well as engineered menu-driven PowerShell design to safeguard secure data transfer.
• Overhauled existing process of user migrations from windows 7 to windows 10 via a scripted and interactive user interface.

Managed staff of 10 and average technology budget of $250K. Maintained 9 computer labs, 8 lecture rooms, and 4 studios. Managed equipment rental facility with inventory of $500K and student print shop that generated $20K annual revenue.

• Migrated Active Directory and integrated Apple Open Directory for ~250 classroom computers, improving performance, scalability, and reliability for 1.2K students.
• Reduced support calls 75% and standardized computing environment by developing streamlined software and image deployment procedures.
• Ensured seamless transition of user profiles, systems, and services for 45 employees migrating to Citrix computing environment by overseeing complex project and collaborating with corporate IT.
• Authored operations manual for equipment rental facility, eliminating theft and unreported damage while generating $10K annual fee revenue.

Managed desktop and technology consulting for 5 person tour and travel office with $2M operations budget. Provided technical support and instruction for PC and laptop users.

• Modernized operations and increased operational efficiencies for sales and accounting teams by migrating manual and spreadsheet-based accounting system to QuickBooks.
• Programmed custom-built customer relationship management database, improving customer communications and generating sales leads.
• Reduced overhead costs by implementing Active Directory infrastructure and mobilizing workforce through VPN, VoIP, and remote support.

Served as customer and vendor liaison and managed multi-million dollar technology system installations. Coordinated and supervised internal resources through all phases of project implementation. Provided on-site and remote support during and after product installation.

• Coordinated cross-functional teams in multiple locations, integrating state-of-the-art technology solution.
• Managed integration aspects of technology-based agent, monitoring and review systems.
• Created implementation team project reports, monitoring time, funding, and resource allocation.

Headquartered in San Francisco, CSDA Design Group (formerly Corlett, Skaer & DeVoto Architects) is a full-service program management firm that specializes in acoustical engineering and noise insulation programs. CSDA Design Group also has more than 60 years of international experience as consultants to educational facility planners.

The highlight of my experience at CSDA was the development of a multi-user RDBMS using Microsoft Access to streamline the scheduling of field engineers to complete home inspections during the South San Francisco Residential Noise Insulation Program.

• Managed all business technology including hardware, software, and telecommunications.
• Supervised vendor performance ensuring company needs were met and issues resolved.
• Maintained all technology systems printers, desktops, and servers.
• Project lead for migration to standardized Microsoft desktops and Exchange-based email communications.

Exam 70-764 validates my experience as a database professional skilled with a variety of administrative tasks such as installations, maintenance, and configuration. My other experience includes setting up database systems, operational efficiency, and regularly storing, backing up, and securing data from unauthorized access.

Experienced /p>

The Security+ certification is covers network security, compliance and operation security, threats and vulnerabilities as well as application, data and host security. Also included are access control, identity management, and cryptography.

• Approved by the U.S. Department of Defense to meet 8570.01-M and 8140 technical and managment directives.
• Compliant with government regulations under the Federal Information Security Management Act (FISMA).

Employer Benefits

• The HTML Developer Certificate proves fundamental knowledge of web development using HTML5.
• Mastering web development using HTML5 creates a solid foundation for integrating additional web technologies such as CSS, JavaScript, PHP, SQL, JQuery.

Sharpening my skills as a technology professional, the Information Systems & Technology Master of Science program at South University presents a structured program of both business and managerial courses that emphasize the design, development, and deployment of information system technologies. Achieving the Master of Science credential further establishes my professional committment to the technology industry.

Areas of Focus

• Best practices in IT service support and service delivery.
• IT management frameworks and concepts of work processes.
• Systematic approaches to managing the IT infrastructure.
• Concepts of organziational behavior including team building and conflict resolution.

Capitalizing on my growing interest in the language of the Internet, the Web Design and Interactive Media program at The Art Institute of Las Vegas incorporates the elements of style, design, and functionality. In addition to expanding my skills as a designer, working with industry professionals and accomplished entrepreuners brought experience as a front-end designer and a back-end developer.

Areas of Focus

• Fundamentals of design and consumer behavior
• Concepts and psychology of color theory
• Web authoring, scripting, and motion design
• Database systems using MySQL and PHP
• HTML5, CSS3, JavaScript, and PHP

The Information Technology and Telecommunications program at the University of Phoenix presented a rigorous curriculum focused on the fundamentals of information technology with an emphasis on programming, security, and communications.

Areas of Focus

• Database management systems
• Internet security
• Object-oriented programming
• Operating systems
• Communications systems